English 
Polski
Your cart
There are no more items in your cart
§ 1 Preliminary provisions Fix-Zone.pl online store, available at fix-zone.pl, is run by Michał Balara (name and surname) running a business under the name Koma-Tel, entered in the Central Register and Information on Economic Activity (CEIDG) kept by the minister competent for economy, NIP 7352537903, REGON 492946670. These Regulations are addressed to both Consumers and Entrepreneurs using the Store and define the rules for using the Online Store and the rules and procedure for concluding Sales Agreements with the Customer on distance via the Store.
§ 2 Definitions
1. Consumer - a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity.
2. Seller - a natural person running a business under the name Koma-Tel, entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister competent for economy, NIP 7352537903, REGON .492946670
3. Customer - each entity making purchases through the Store.
4. Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, the separate law of which grants legal capacity, performing on its own behalf an economic activity that uses the Store.
5. Store - an online store run by the Seller at the internet address fix-zone.pl
6. Distance contract - contract concluded with the Customer as part of an organized system of concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract.
7. Regulations - these Store regulations.
8. Order - the Customer's declaration of intent submitted via the Order Form and aimed directly at concluding the Product Sales Agreement or Products with the Seller.
9. Account - customer account in the Store, it contains data provided by the customer and information about orders placed by him in the store.
10. Registration form - a form available in the Store, enabling the creation of an Account.
11. Order form - an interactive form available in the Store that allows placing an Order, in particular by adding Products to the Cart and defining the terms of the Sales Agreement, including the method of delivery and payment.
12. Cart - an element of the Store's software, in which the Products selected for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
13. Product - a movable item / service available in the Store which is the subject of the Sales Agreement between the Customer and the Seller.
14. Sales Agreement - a Product sales contract concluded or concluded between the Customer and the Seller via the Online Store. The Sales Agreement also means - according to the features of the Product - a contract for the provision of services and a contract for specific work.
§ 3 Contact with the Store
1. Seller's address: Nowy Targ Ul. Królowej Jadwigi 29d 34-400
2. Seller's e-mail address: hallo@fix-zone.pl
3. Seller's telephone number: 666 991 311
4. Seller's bank account number: 92 1090 1838 0000 0001 4321 4249 5
. The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
6. The Customer may communicate by phone with the Seller between 9am and 5pm.
§ 4 Technical requirements
To use the Store, including viewing the Store's assortment and placing orders for Products, you must:
a.terminal device with access to the Internet and a web browser such as telephone, computer,
b. an active e-mail account (e-mail),
c. enabled cookies,
d. FlashPlayer installed.
§ 5 General information
1. The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unlawful actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure
2. Viewing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the Order to be completed without creating an Account.
3. The prices given in the Store are given in Euros (including VAT).
4. The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including charges for transport, delivery and postal services), about which the Customer is informed on the Store's website when placing the Order, including the moment of expressing the will to be bound by the Sales Agreement.
5. In the case of an Agreement covering a subscription or provision of services for an indefinite period, the final (final) price is the total price including all payments for the settlement period.
6. When the nature of the subject of the Agreement does not allow, judging reasonably, to calculate the final (final) price in advance, information on the manner in which the price will be calculated, as well as charges for transport, delivery, postal services and other costs will be given in the Store in the Product description.
§ 6 Creating an Account in the Store
1. To create an Account in the Store, you must complete the Registration Form. It is necessary to provide the following data: name, surname, address, email, telephone number. 2. Creating an Account in the Store is free.
3. Logging in to the Account is done by entering the login and password set in the Registration Form.
4. The Customer may at any time, without giving a reason and without incurring any fees, remove the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses provided in § 3.
§ 7 Order submission rules
In order to place an Order:
1.log in to the Store (optional);
2. select the Product that is the subject of the Order, and then click the "Add to Cart" button (or equivalent);
3.log in or use the option of placing an Order without registration; 4
.if the option of placing an Order without registration has been chosen - fill in the Order Form by entering the details of the Order recipient and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice data, if different from the recipient's details,
5.Click the "Order and pay" button / click the "Order and pay" button and confirm the order by clicking the link sent in the e-mail,
6.choose one of the available payment methods and depending on the method of payment, pay for the order within a specified period, subject to § 8 point 3.
§ 8 Offered delivery and payment methods
1. The Customer may use the following methods of delivery or collection of the ordered Product:
a. Courier, cash on delivery,
b. Pickup in person available at: Nowy Targ, Ul. Królowej Jadwigi 29d 34-4002. The customer can use the following payment methods:
a. Payment on delivery
b. Cash on delivery
c. Payment by bank transfer to the Seller's account
d. Electronic payments
e. Payment by credit card.
3. Detailed information on delivery methods and accepted payment methods can be found on the Store's website.
§ 9 Performance of the sales contract
1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
2. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending the Customer an appropriate e-mail to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's declaration of receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
3. If the Customer chooses:
a.payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make the payment within 7 calendar days from the date of the Sale Agreement - otherwise the order will be canceled.
b. payment on delivery upon delivery, the Customer is obliged to make the payment upon delivery.
c. payment in cash upon personal pickup of the shipment, the Customer is obliged to make the payment upon receipt of the shipment within 1 days from the date of receipt of information about the readiness of the shipment for collection.
4. If the Customer has chosen a delivery method other than personal collection, the Product will be sent by the Seller within the time specified in its description (subject to paragraph 5 of this section), in the manner chosen by the Customer when placing the Order.
5. A In the case of ordering Products with different delivery dates, the delivery date is the longest given date. B In the case of ordering Products with different delivery times, the Customer has the option of requesting delivery of the Products in parts or delivery of all Products after completing the entire order.
6. The beginning of the period of delivery of the Product to the Customer is counted as follows: a. If the Customer selects the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account. b. If the Customer chooses the method of payment on delivery - from the date of the Sale Agreement, 6. If the Customer selects a personal Product collection, the Product will be ready for collection by the Customer within the time specified in the Product description. The Customer will be additionally informed by the Seller about the readiness of the Product to be picked up by sending an appropriate e-mail to the Customer's e-mail address provided when placing the Order.
7. In the case of ordering Products with different terms of readiness for collection, the Customer may collect the Products in parts (depending on their readiness for collection) or collect all Products after completing the entire order.
8. The start of the period of readiness of the Product for collection by the Customer is counted as follows:
a. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account.
b. If the Customer chooses cash on delivery - from the date of the Sale Agreement
9. The Product is delivered within the territory of the European Union
10. The delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. Product delivery costs (including fees for transport, delivery and postal services) are indicated to the Customer on the Online Store's website in the "Delivery costs" tab and when placing the Order, including when the Customer expresses his will to be bound by the Sales Agreement.
11. Personal collection of the Product by the Customer is free of charge
§ 10 The right to withdraw from the contract
1. The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
2. The running of the time limit specified in sec. 1 begins with the delivery of the Product to the Consumer or a person other than the carrier designated by him.
3. In the case of an Agreement that includes many Products that are delivered separately, in batches or in parts, the time limit specified in sec. 1 runs from the delivery of the last item, batch or part.
4. In the case of an Agreement consisting in the regular delivery of Products for a specified period (subscription), the date specified in paragraph 1 runs from taking possession of the first thing.
5. The consumer may withdraw from the Agreement by submitting to the Seller a declaration of withdrawal from the Agreement. To meet the deadline for withdrawing from the Agreement, it is enough for the Consumer to send a statement before the expiry of this period.
§ 11 Complaints and warranty
1. The Sales Agreement covers new Products.
2. The Seller is obliged to provide the Customer with an item free from defects
3. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on the warranty in the Civil Code. If the Client is an Entrepreneur, the parties exclude liability under the warranty.
4. Complaints should be submitted in writing or electronically to the addresses of the Seller provided in these Regulations.
5. It is recommended to include in the complaint, inter alia, a brief description of the defect, the circumstances (including the date) of its occurrence, the details of the customer submitting the complaint, and the customer's request in connection with the defect of the goods
6. The Seller will respond to the complaint immediately, no later than within 14 days, and if he does not do so within this period, it is considered that the Customer's request was considered justified.
7. Goods returned as part of the complaint procedure should be sent to the address given in § 3 of these Regulations.
8. If a guarantee has been granted for the Product, information about it, as well as its content, will be included in the description of the Product in the Store.
§ 12 Out-of-court ways of dealing with complaints and redress.
1.Detailed information on the possibility for the Consumer to use extrajudicial means of dealing with complaints and redress and the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Inspectorates of the Trade Inspection and at the following internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following exemplary possibilities of using out-of-court complaint and redress procedures:
a. The consumer is entitled to apply to a permanent amicable consumer court referred to in Art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to settle a dispute arising from the Agreement concluded with the Seller.
b. The consumer is entitled to apply to the provincial inspector of the Trade Inspection, pursuant to Art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
c. The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers) .
§ 12 Personal data in the Online Store
1. The administrator of personal data of Customers collected via the Online Store is the Seller.
2. Customers' personal data collected by the administrator via the Online Store is collected in order to implement the Sales Agreement, and if the Customer agrees - also for marketing purposes.
3. The recipients of personal data of the Customers of the Online Store may be:
a. In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer's collected personal data to the selected carrier or intermediary performing the shipment at the request of the Administrator.
b. In the case of a Customer who uses the Online Store with the method of electronic payments or with a payment card, the Administrator provides the collected personal data of the Customer to the selected entity servicing the above payments in the Online Store.
4. The customer has the right to access their data and correct them.
5. Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations necessary to conclude a Sales Agreement results in the inability to conclude this contract.
§ 13 Final provisions
1. Agreements concluded through the Online Store are concluded in Polish.
2. The Seller reserves the right to amend the Regulations for important reasons, that is: changes in the law, changes in payment and delivery methods - to the extent to which these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about each change at least 7 days in advance.
3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the act on the provision of electronic services; the Act on Consumer Rights, the Act on the Protection of Personal Data.
4. The customer has the right to use extrajudicial means of dealing with complaints and redress. For this purpose, he may submit a complaint via the EU ODR internet platform available at: http://ec.europa.eu/consumers/odr/.