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Returns
According to EU Consumer Directive, private end users have a possibility to return goods bought online. The claim must be made within 14 days of the delivery and the condition of the products must be unused and in their original package and with seals intact. The consumer will have to pay return postage costs.
Damaged Goods
If the parcel has visible damage, ask your post office to make a note of damage before you sign your receivers note.
Wrong products ordered by customer
Normally, we don’t accept returns when the customer has ordered wrong parts. If you are unsure whether the part is compatible or not, please contact our support to make sure. If our support has given wrong information, we will of course accept returns.
Wrong products delivered
If FixZone Shop makes an error when delivering your goods, we will of course deliver the correct goods to you free of charge.
Warranty
All spare parts have 6 months warranty.